Frequently Asked Questions

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What makes oneero skincare different?

oneero is built on gentle yet powerful botanicals and active ingredients that are backed by science and inspired by nature. Our vegan formulations are clean, effective, and thoughtfully crafted to support your skin without overwhelming it. Our main hero ingredient is RetinArt which has the exact same effect as retinol but is much gentle towards our skin!

What is RetinArt?

RetinArt: Meet the next-generation active in our oneero products. Inspired by the power of retinol but without its harsh side effects, RetinArt is a gentle yet effective alternative that supports skin renewal, smooths fine lines, and evens out skin tone. Unlike traditional retinol, RetinArt delivers visible results without irritation or peeling making it a worry-free choice. If you’ve been curious about retinol but hesitant to try, oneero with RetinArt is your skin’s new gentle glow-up.

Are oneero products suitable for sensitive skin?

Yes! Our products are formulated with skin-soothing ingredients like Inonotus Obliquus (Mushroom) Extract, RetinArt, and Mullein Flower. That being said, every skin is unique—so we always recommend a patch test before full use.

Is oneero cruelty-free?

Absolutely. We love animals—our products are not tested on them, ever.

Are oneero products vegan?

Yes, all oneero formulations are 100% vegan. No animal-derived ingredients, just plant-powered goodness.

Do oneero products contain artificial fragrances?

Nope! We only use a small amount of Geranium Oil (less than 0.1%) for its natural calming scent and skin-balancing properties. No synthetic fragrances here.

Where oneero products are made?

Every Oneero product is made with care in Malaysia, in small batches to ensure freshness and quality.

How long does it take to see results?

Skincare isn’t magic, but it is consistent care. Some people notice improvements in hydration and skin texture within a couple of weeks, while others see visible changes in 3–4 weeks. Stick with it—your skin will thank you.

How should I store my Oneero products?

Keep them in a cool, dry place away from direct sunlight. And remember: clean fingers or a spatula = happy, uncontaminated product.

Do you offer international shipping?

Currently, we’re shipping within Malaysia, but international shipping is in the works.